Your family,
perfectly in sync

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This Privacy Policy explains how Fammetry ("we", "us", "our") collects, uses, and protects your personal data when you use our services at fammetry.com, admin.fammetry.app, app.fammetry.app, and kiosk.fammetry.app. We are committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR, EU GDPR, and relevant US privacy regulations.

1. Who We Are

Fammetry is a family organisation platform operated as an independent product. For data protection purposes, we act as the data controller for information collected through our services. You can contact us at [email protected] for any privacy-related enquiries.

2. What Data We Collect

Account data: When you create an account, we collect your email address and encrypted password.

Household data: Family member names, display avatars, date of birth (optional), colour preferences, and role (adult/child) that you provide when setting up your household.

Usage data: Tasks, chores, grocery items, calendar events, and notifications created within the app.

Device data: Browser type, device type, and IP address for security and fraud prevention purposes.

Children's data: We collect minimal data about child profiles (name, avatar, star count, date of birth if provided). This data is entered by the parent/guardian and is never used for advertising or shared with third parties.

3. How We Use Your Data

We use your data solely to:

• Provide and operate the Fammetry service
• Sync your household data across devices in real time
• Send in-app notifications relevant to your household
• Authenticate your identity and maintain session security
• Improve and debug the service based on usage patterns
• Communicate with you about your account or service updates

We do not use your data for advertising, and we do not sell your data to any third party.

4. Legal Basis for Processing (UK/EU GDPR)

We process your personal data on the following legal bases:

• Contract: Processing necessary to provide the service you've signed up for
• Legitimate interests: Security, fraud prevention, and service improvement
• Consent: Where you have explicitly opted in (e.g. email communications)

5. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL database) hosted on AWS infrastructure in the EU West region. All data is encrypted at rest and in transit using industry-standard TLS/SSL encryption.

We implement Row Level Security (RLS) on all database tables, meaning each household's data is strictly isolated and inaccessible to other households.

We do not store payment card information. All payment processing (when applicable) is handled by Stripe, a PCI-DSS compliant payment processor.

6. Children's Privacy

Fammetry is designed as a family tool where parents/guardians manage all accounts. Children do not create accounts directly — their profiles are created and managed by the household administrator (parent/guardian).

We comply with the Children's Online Privacy Protection Act (COPPA) for US users and the UK Age Appropriate Design Code. We do not knowingly collect personal data directly from children under 13 without verifiable parental consent.

Child profile data (name, avatar, star count) is used solely to operate the service and is never shared with third parties or used for marketing.

7. Data Sharing

We share your data only with the following trusted service providers, strictly to operate the service:

• Supabase — database and authentication infrastructure
• Vercel — application hosting and deployment
• ipapi.co — anonymous IP-based country detection for currency display (no personal data stored)

We do not share your data with advertisers, data brokers, or any other third parties.

8. Your Rights

Under UK/EU GDPR, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — receive your data in a portable format
• Restriction — limit how we process your data
• Object — object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 30 days, except where we are required by law to retain it longer.

10. Cookies

Fammetry uses only essential cookies required for authentication and session management. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. No cookie consent banner is required as we only use strictly necessary cookies.

11. International Transfers

Your data is stored in the EU (AWS EU West). If you access Fammetry from outside the EU/UK, your data may be processed in the EU. Such transfers are protected by appropriate safeguards in accordance with UK/EU GDPR requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice within the app. Continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or to exercise your rights, contact us at [email protected].

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These Terms of Use ("Terms") govern your access to and use of Fammetry's services, including our website at fammetry.com and our applications at admin.fammetry.app, app.fammetry.app, and kiosk.fammetry.app (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Fammetry, you confirm that you are at least 18 years old, have the legal authority to enter into these Terms, and agree to be bound by them. If you are using the Service on behalf of a family household, you represent that you have the authority to bind all household members to these Terms.

2. Description of Service

Fammetry is a family organisation platform that provides tools for managing household tasks, chores, grocery lists, calendars, timers, birthday reminders, and reward systems. The Service is intended for personal, non-commercial use by family households.

3. Account Registration

To use the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.

You may not create accounts using automated means or create multiple accounts for the same household.

4. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for any commercial purpose without our written consent
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Upload or transmit any content that is unlawful, harmful, or offensive
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store or transmit malicious code
• Violate any applicable laws or regulations

5. Children and Parental Responsibility

The Service is designed to be used by adults who manage household accounts on behalf of their family, including children. As the account holder, you are responsible for supervising your children's use of the Service and ensuring it is appropriate for their age.

You confirm that you are the parent or legal guardian of any child profiles you create within the Service, and that you consent to the collection and use of their information as described in our Privacy Policy.

6. Intellectual Property

The Service and all its content, features, and functionality — including but not limited to the software, design, text, graphics, logos, and icons — are owned by Fammetry and are protected by UK and international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you create within the Service (tasks, events, grocery items, etc.). By using the Service, you grant us a limited licence to store and process that content solely to provide the Service to you.

7. Service Availability

We strive to provide a reliable service but do not guarantee uninterrupted or error-free availability. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

During the current free/beta period, the Service is provided "as is" without any uptime guarantee. When paid plans are introduced, service level commitments will be defined in a separate agreement.

8. Pricing and Payment

The Service is currently free for founding families during our early access period. We reserve the right to introduce paid plans in the future. We will provide at least 30 days' notice before any free tier is discontinued or restricted.

If and when paid plans are introduced, billing terms, refund policies, and cancellation procedures will be clearly communicated and will form part of these Terms.

9. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Fammetry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, or loss of goodwill, arising out of or in connection with your use of the Service. Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim (or £50 if you have not made any payments).

11. Indemnification

You agree to indemnify, defend, and hold harmless Fammetry and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

You may terminate your account at any time by contacting us at [email protected]. We will delete your account and associated data within 30 days of your request.

We reserve the right to suspend or terminate your account immediately, without notice, if you violate these Terms or if we reasonably believe your use of the Service poses a risk to us or other users.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For US users: to the extent any provision of these Terms conflicts with applicable US federal or state law, such law shall prevail for users in that jurisdiction.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by a prominent notice within the app at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

15. Contact Us

For any questions about these Terms, contact us at [email protected].